vid49 Privacy Policy — How We Handle Your Data

Types of Data We Collect

vid49 collects several categories of personal data in order to operate the platform, process payments, verify identities, and comply with applicable legal obligations. The six categories below summarise the main types of data held by vid49.

Introduction and Scope

This Privacy Policy ("Policy") is published by vid49 ("we", "us", "the Platform") and governs the collection, use, storage, and disclosure of personal data relating to individuals ("Players", "you") who register for or use the vid49.bet website and its associated services. By creating an account on vid49 or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy applies to all personal data collected by vid49 through the website, including data submitted during account registration, KYC verification, payment processing, gameplay, and customer support interactions. It applies to all players regardless of their location within Bangladesh, whether they access the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar or elsewhere.

Information We Collect

vid49 collects personal data through two primary channels: information you provide directly, and information collected automatically as you use the platform. The following list details the specific categories of personal data we collect and the context in which each category arises.

• Registration data: full name, date of birth, mobile number, email address, and preferred username submitted when creating a vid49 account.
• KYC identity documents: National Identity Card (NID) issued by the Government of Bangladesh, passport, or such other government-issued photo identification as vid49 may require for identity verification purposes.
• Financial transaction data: records of all deposits, withdrawals, bonus credits and wager activity, including the payment method used (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard) and transaction reference numbers.
• Technical and device data: IP address, device model, operating system version, browser type and version, mobile network operator, session start and end timestamps, and page interaction data collected automatically when you access the platform.
• Customer support communications: the content of any messages, emails, or support tickets you submit to vid49, together with any attachments or screenshots you include, and the record of vid49's responses.

vid49 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (other than where a government-issued identity document contains a biometric element), health data, or data relating to sexual orientation. If you voluntarily disclose such information in a support communication, vid49 will use it only to the extent necessary to address your query and will not store it beyond the resolution of your case.

How We Use Your Information

vid49 processes personal data only for the purposes for which it was collected or for compatible purposes that a player would reasonably expect given the nature of the platform. The following list sets out the specific purposes for which vid49 uses the personal data it holds.

• Account creation and management: creating your player account, verifying your identity through KYC, maintaining account records, and processing account-related requests such as password resets.
• Payment processing: facilitating deposits via bKash, Nagad, Rocket, Upay and card networks; processing withdrawal requests; maintaining transaction records for audit and reconciliation purposes.
• Legal and regulatory compliance: fulfilling anti-money-laundering (AML) obligations, responding to lawful requests from competent authorities, maintaining records required under applicable law, and detecting and preventing fraud.
• Responsible gaming: monitoring player activity to identify behavioural patterns that may indicate problem gambling and, where appropriate, applying responsible gaming restrictions or initiating outreach to the player.
• Platform improvement and security: analysing aggregated, anonymised usage data to improve the platform's performance, detect technical issues, and protect the integrity of the gaming environment against fraud, collusion, and bot activity.
• Marketing communications: sending promotional offers, bonus notifications, and seasonal campaign updates to players who have opted in to receive such communications. Players may opt out of marketing communications at any time by contacting support via the email address in the site footer.

Legal Basis for Processing

vid49 processes personal data only where there is a recognised legal basis for doing so. The following legal bases apply to the processing activities described in this Policy.

• Contractual necessity: processing required to create and manage your player account, process deposits and withdrawals, and provide the gaming services you have requested.
• Legal obligation: processing required to comply with applicable laws including anti-money-laundering regulations, age verification requirements, and responses to lawful orders from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of the platform's technical performance — where such interests are not overridden by your data protection rights.
• Consent: processing for optional marketing communications, where you have specifically consented to receiving such communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing and Disclosure of Your Data

vid49 does not sell, rent or trade personal data to third parties for their own marketing purposes. Personal data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Licensed game providers (e.g. Evolution Gaming, Pragmatic Play, Spribe, Ezugi): limited technical session data shared to enable game loading and fair play verification. These providers operate under their own data processing agreements with vid49.
• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks): transaction data shared only to the extent required to process your deposit or withdrawal request. vid49 does not store full card numbers or mobile wallet PINs.
• Regulatory and law enforcement authorities: personal data disclosed in response to a court order, subpoena, warrant, or other legally enforceable demand from a competent authority. vid49 will, where legally permissible, notify affected players of such disclosure.
• Platform security and fraud prevention partners: anonymised or pseudonymised technical data shared with fraud detection and cybersecurity service providers engaged by vid49 to protect platform integrity.

Payment Data and Mobile Wallet Security

All payment transactions on vid49 are processed over encrypted connections. vid49 does not store full mobile wallet account numbers, card numbers, or authentication credentials on its own servers. When you initiate a deposit via bKash, Nagad, Rocket or Upay, the transaction is completed through the respective payment provider's secure gateway. vid49 retains only the transaction reference number, the amount, the timestamp, and the payment method type — the minimum data required for account reconciliation and regulatory record-keeping.

Players are responsible for maintaining the security of their own mobile wallet accounts. vid49 will never ask for your bKash, Nagad, Rocket or Upay PIN, OTP, or account password through any channel — including via support chat, email, or telephone. Any communication purporting to be from vid49 that requests your payment credentials should be treated as fraudulent and reported to vid49 support immediately.

Cookies and Tracking Technologies

vid49 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used on vid49.bet.

• Strictly necessary cookies: cookies required for the platform to function, including session authentication tokens that keep you logged in during a gameplay session. These cannot be disabled without preventing you from using the platform.
• Functional cookies: cookies that remember your language preference, display settings, and responsible gaming tool configurations, so you do not need to re-enter these settings each time you visit.
• Analytics cookies: anonymised identifiers used to understand how players navigate the platform, which game categories are most popular, and where technical errors occur. This data is used in aggregate form only and is not linked back to individual player identities.

You may manage cookie preferences through your device's browser settings. Please note that disabling strictly necessary cookies will impair or prevent access to the platform. Disabling analytics or functional cookies will not prevent you from placing bets or playing games but may affect the quality of your experience on vid49.

Data Security Measures

vid49 implements technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the vid49 servers, encrypted storage of sensitive account data at rest, access controls restricting internal access to personal data on a need-to-know basis, regular security audits and penetration testing of the platform infrastructure, and monitoring systems designed to detect and respond to anomalous access patterns or data breach attempts.

Whilst vid49 takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights, vid49 will notify affected players without undue delay and will take all appropriate steps to mitigate the impact of the breach. Your own security practices also matter — please use a strong, unique password for your vid49 account and do not share your login credentials with any other person.

Data Retention

vid49 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable law. The following retention periods apply as a general guide: account data and KYC records are retained for a minimum of five (5) years following account closure to satisfy anti-money-laundering record-keeping requirements; financial transaction records are retained for a minimum of five (5) years; marketing preference data is retained until you withdraw consent or request deletion; technical log data is retained for up to twelve (12) months for security and fraud prevention purposes.

When the applicable retention period expires and there is no legal requirement to retain data further, vid49 will securely delete or anonymise the personal data in question. Where anonymisation is used, the anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data and cannot be linked back to any individual player.

Your Data Rights

As a player on vid49, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the vid49 support team via the email address displayed in the site footer. vid49 will respond to all valid rights requests within thirty (30) days of receipt. In some cases involving complex or voluminous requests, this period may be extended by a further thirty (30) days with prior notice.

Protection of Minors

vid49 is strictly an adult platform. The minimum age to register and play is 21 years. vid49 does not knowingly collect or process personal data from any individual under the age of 21. Age verification is conducted as part of the KYC process applied to all new registrations. If vid49 discovers that an account has been registered by or on behalf of a person under 21, the account will be immediately suspended, all activity on the account will be voided, and any identifiable personal data collected will be deleted in accordance with applicable law. Parents and guardians in Bangladesh are encouraged to use parental control tools available on their home internet connections and mobile devices to prevent underage access to online gaming platforms. If you believe a minor has registered on vid49, please contact the support team immediately via the email address in the site footer.

Updates to This Privacy Policy

vid49 reserves the right to update or revise this Privacy Policy at any time to reflect changes in the platform's data practices, applicable law, or regulatory requirements. When material changes are made, the "Last updated" date at the top of this page will be revised accordingly. In cases of significant changes that affect your rights, vid49 may also notify registered players by means of an in-platform notification or via the email address associated with their account. Your continued use of the vid49 platform after any update to this Policy constitutes your acceptance of the revised version. We encourage you to review this Policy periodically to stay informed about how your data is protected.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data vid49 holds about you, please contact the vid49 data support team via the email address displayed in the footer of this website. All privacy-related enquiries will be acknowledged within forty-eight (48) hours of receipt and resolved as promptly as possible in accordance with vid49's internal data governance procedures.

Please note that all data subject rights requests must be submitted in writing via the support email address. For security purposes, vid49 may need to verify your identity before processing your request. This verification step is in place to protect your data from unauthorised access by third parties purporting to act on your behalf.